FAQs
What types of rugs do you offer?
We offer a wide range of handmade rugs including hand-knotted, hand-tufted, and hand-loom rugs. Each rug is crafted by skilled artisans with generations of experience.
Do you accept custom rug orders?
Yes, we specialize in custom rugs! You can choose your own size, color, design, and material. Contact us with your requirements, or just fill form.
How do I place an order?
You can place an order directly on our website or through our Etsy store. For custom orders, feel free to reach out via email or our contact form.
What sizes are available?
Our rugs come in standard sizes like 2x3 ft, 4x6 ft, 5x8 ft, 6x9 ft, 8x10 ft, and more. Custom sizes are also available upon request.
Do you ship internationally?
Yes, we offer free international shipping on all orders. For more details see our Shipping Policy
What is your processing time?
- In-stock rugs: 2-3 business days
- Made-to-order rugs: 2-6 weeks depending on the construction, design and size. You can see delivery timeline on each product page.
Can I return a rug if I don't like it?
Yes, we have a 7-day return policy. Buyers are responsible for return shipping costs. Please note that slight color differences and up to a 3-inch size variation are not considered defects, as all items are handmade. For more details see our Return Policy.
What materials are your rugs made of?
We use premium quality wool, cotton, viscose, jute, and other natural fibers. All our tufted rugs come with a durable cotton backing.
How do I care for my rug?
Regular vacuuming and spot cleaning with mild detergent are usually sufficient. Avoid exposure to direct sunlight and rotate the rug occasionally for even wear. For more details visit or blog on Handmade Rugs Care and Protection.
Can I track my order?
Yes, once your order ships, we’ll send you a tracking number via email.
Do you offer wholesale or bulk orders?
Yes, we do! If you're a retailer, interior designer, or looking to order in bulk, contact us for special pricing and lead times.
How can I contact you?
You can reach us via the contact form on our website, email us at info@glaringrugs.com, or message us on Instagram, Etsy, or LinkedIn.